A Survey on Service Creation by End Users
Xiaotao Wu, Henning G. Schulzrinne · 2006
We conducted a survey on end users' willingness and capability to create their desired communication services. The survey is based on the graphical service creation tool we implemented for the Language for End System Services (LESS). We call the tool CUTE, which stands for Columbia University Telecommunication service Editor. This report demonstrates our survey result and shows that relatively inexperienced users are willing and capable to create their desired communication services, and CUTE fits their needs.