A service management architecture component model
Jianwen Chen, Rhonda Childress, Iain Mcintosh, George Africa, Arthur Sitaramayya · Conference on Network and Service Management · 2011
In this paper, we are proposing a four-layer enterprise architecture model for service management. The aim of the proposed architecture is to provide a framework for the automated, centralized, real-time enterprise service management solution. We developed a component model to address the functional requirements for different integrated service management functions.