The Moderated Effect of Quality Management Program on the Efforts of Quality Management to Performance
Yeonghoon Kwon · Journal of the Korean society for quality management · 2006
This paper analyses the moderated effect of quality management program on the efforts of quality management to performance using a sample of 300 Korean manufacturing firms. Result shows that (1) quality management efforts does not effect to engineering quality performance and managerial quality performance does effect to customer performance, and (2) customer performance does not effect to management performance. And quality program has a moderated effect between quality efforts and quality performance. The result shows that there is no direct link between engineering quality performance and management performance.