Improving software development project team performance: a Web-based expert support system for project control
Donna Dufner, Ojoung Kwon, Andrew Doty · 2003
Delivered software is often late and over budget, while offering fewer features than requested by the user. Many software developers have difficulties establishing and adhering to a project plan and in delivering what the user wants within the budget and schedule. Developers also have difficulty in obtaining user involvement in the development process. This paper discusses a Web-enabled expert system, Project Management Advisor (PMA), which will provide alerts and corrective actions for some of the common problems that plague software development projects. PMA was developed as a part of a CyberCollaboratory built to facilitate collaborative project work. The development and evaluation of a collaborative generic expert system for identification and analysis of anomalies in project plan data is expected to be useful to many software development teams and managers in a wide variety of organizations PMA is a field prototype and was evaluated rising 11 real world project plans. The preliminary analysis of the findings is presented and discussed.