Planning for and responding to emergencies: who needs to know what?
Bill P. Buckles, Laura J. Steinberg, Xiaohui Yuan · Digital Government Research · 2008
An engineering approach to improving the quality of service for responding to disasters is presented. Of especial concern is improving response from 911 calls, water utilities, FEMA, and other agencies. The tutorial does not assume engineering expertise and is appropriate for computer scientists and social scientists. The questions addressed revolve around the ways these agencies are presently limited when responding. what computer-based tools are being utilized and what new capabilities could be added to the tools to improve the level and speed of responses. Thus, the goal of the tutorial is to present a case study in identifying ways to elevate emergency response capabilities within the present framework of municipal computer and data analysis capabilities.