Comments on "A Semiotic Approach to the Design of Agent-mediated E-commerce Systems" by Samuel Chong and Kecheng Liu.
John Krogstie · 1999
In the nineties, several new technologies and technological possibilities have been established, such as ERP-systems (e.g. SAP and Baan) and internet-technology spawning increasing possibilities in areas such as eCommerce. In general, the academic world is rather slow in addressing the problems and opportunities of new commercial concepts and technologies, although the general frameworks and ideas developed in the scientific community often have a lot to offer for understanding the development and use of new technologies in practice. The paper by Chong and Liu is an attempt on such cross-fertilisation, using the academically devised organisational semiotics in connection to eCommerce-systems, systems that are of increasing importance in most modern organisations.