Mapping the method muddle: guidance in using methods for user interface design
Judith S. Olson, Thomas P. Moran · 1995
Abstract : This overview shows that there is considerable progress in providing ways to design useful, usable, and learnable user interfaces. Many new methods have been developed since the 1983 NRC report, and recent studies have compared the cost/benefit of various methods. We have provided a framework for seeing the roles of different methods, but more work is needed on a detailed cost/benefit of the methods. Not only do the methods need to be assessed for their usefulness, but new methods need to be developed that are more complete and usable.