Procuring Usable Systems - An Analysis of a Commercial Procurement Project
Erik Markensten · 2010
This article presents a case study of how usability was dealt with in a procurement process of a content management system. The results indicate that the procurers found it difficult to define usability requirements, probably because they lacked tools and experience to do so. Difficulties also arose because the tools that they used were based on idealized models of how users worked. It is argued that proper usability activities at an early stage could have facilitated the procurement process and the discussion with suppliers, as well as integrated usability into the development process. A brief outline of how such an integration could be made is described. 1