The Reference Desk: Service Point or Barrier?.
Larry Larason, Judith Schiek Robinson · 1984
In the literature of librarianship, there is description but little prescription of the design and optimal placement of a reference service point. The authors draw from marketing, ergonomic, and psychological theory to present several factors that should be considered in order to improve the approachability of a reference desk for the library user. A case is made for marketing reference service as an 4 4 im pulse good.