Measuring Return on the Investment in Cloud System Implementation for Supply Chain Management
Guohong Zhang, Lizhong Zhang · Research Journal of Economics & Business Studies · 2015
Advances in computing technologies have presented the management of supply chain firms with opportunities to enhance the competitive advantages of their organisations. Some of those opportunities arise from the deployment of modern systems that encompass the three most important components in supply chains management; namely enterprise resource planning, customer relationship management and e-Commerce. The current technology available in cloud systems appears to satisfy the needs of supply chain firms for managing resource planning, customer relationship and e-commerce simultaneously. The main purpose of the paper is to alert supply chain firms to the risks that they could face if their cloud system implementation is not carefully managed or if not appropriately selected and supported. The proposed investment strategies could assist supply chain firms in ensuring that their cloud system activities are positioned to assist and sustain their competitive advantages.