Risk management in availability SLA
R. Clemente, Maurizio Bartoli, M.C. Bossi, G. D'Orazio, G. Cosmo · 2006
Availability SLA is the availability value that a Network Operator guarantees to its customers when offering a communication service. This paper investigates the linkage between network/connection availability and availability SLA, suggests a method to define availability SLA and to control the associated non-complying risk, and provides some examples of availability SLA reckoning.