An Experience Management System for a Software Consulting Organization
Carolyn Budinger Seaman, Manoel Mendonça, Victor Robert Basili, Yong‐Mi Kim · 2009
Software is a major expense for most organizations and is on the critical path to almost all organizational activities. Individual software development organizations in general strive to develop higher quality systems at a lower cost for both their internal and external customers. Yet the processes used to develop such software are still very primitive in the way that experience is incorporated. Learning is often from