Software Quality: A Framework for Success in Software Development and Support
Joc Sanders, Eugene Curran · Medical Entomology and Zoology · 1994
Part 1 Manager's Guide To Implementing A Quality System 1. Defining Software Quality Why Bother with Quality? Quality: What is It? 2. Managing A Quality Company DT> Dedication to Customer Satisfaction Emphasis on Continuous Improvement Treating Suppliers as Business Partners Communication and Teamwork Empowering Employees Commitment by Top Management Total Quality Management 3. Implementing A Quality System Towards a Quality System Initiate a Quality Program Plan a Quality Program Implement the Cultural Program Implement the Technical Program D> Review and Evaluate 4. Quality Certification What is ISO 9000 Certification? Reasons for ISO 9000 Certification What ISO Certification Involved ISO 9000 Certification around the World Alternative to ISO9000 Part 2 Software Engineer's Guide To Best Projects 5. Applying Best Practice To Projects Software Engineering Definition Quality Principles Management Principles D> Engineering Principles Software Engineering Practices 6. Life Cycle Activities Overview Life Cycle Approaches User Requirements Software Requirements Architectural Design DD> Production Transfer Maintenance 7. Supporting Activities Overview Project Management Configuration Management Verification Software Quality Assurance TRONG>8. Organization Level Activities Process Management Procurement Training Management Responsibility