Spoken dialogue management as planning and acting under uncertainty
Bo Zhang, Qingsheng Cai, Jianfeng Mao, Eric Chang, Baining Guo · 2001
Some stochastic models like Markov decision process (MDP) are used to model the dialogue manager. MDP-based system degrades fast when uncertainty about user’s intention increases. We propose a novel dialogue model based on the partially observable Markov decision process (POMDP). We use hidden system states and user intentions as the state set, parser results and low-level information as the observation set, domain actions and dialogue repair actions as the action set. Here the low-level information is extracted from different input modals using Bayesian networks. Because of the limitation of exact algorithms, we focus on heuristic methods and their applicability in dialogue management.