The use of the key driver technique in the design of copiers
W.P.M.H. Heemels, Ljam Lou Somers, van den Ppj Paul Bosch, Zhi Yuan, van der B Wijst, van den A Brand, GJ Gerrit Muller · TU/e Research Portal · 2006
In the design of many of the complex products we encounter today it is important to remain focused on the essential customer objectives, which can be captured in terms of customer key drivers. In order to obtain a successful product these key drivers need to be related to the system requirements. A structured overview of the relationships between key drivers and system requirements is an effective means to support the design. This paper proposes the key driver technique and its use to create such an overview that is also highly convenient in requirements tracing. A stepwise approach is presented together with guidelines on how to obtain a key driver model. An industrial case study for a high-volume copier demonstrates the application and serves as a proof-of-concept for the key driver technique. The benefits, limitations and lessons learned are presented.