Photoboarding: Exploring service interactions with acting-out and storyboarding
Remko van der Lugt, C.E. Postma, Pieter Jan Stappers · Research Repository (Delft University of Technology) · 2012
In conceptualising services, the design team has to consider a complex set of related factors, including user experience, situation, infrastructure and person-to-person interactions. For this they need a shared language that crosses disciplinary boundaries and and avoids jargon. In the film industry, storyboards have performed this function of expressing and discussing visions for over half a century, and in interaction design, acting-out techniques have gained prominence as a means of developing such visions