Faceted classification for community services using CRG standard categories
Luca Rosati, Claudio Gnoli, Maria Elisabetta Lai · 2005
Faceted classification is increasingly considered as a tool in non-traditional knowledge organization contexts, such as knowledge management and information architecture. These new applications, however, are rarely based on the full theory of facet analysis as developed by Ranganathan and the CRG (Classification Research Group). In this paper we report the creation of a faceted scheme to organize Web resources concerning regional community services, including remote management of cases (e-government). Community services are an important domain of application for knowledge organization systems and for usability models, as their target users may come from any social category and have any degree of computer skills. Determination of the facets in the scheme was based on a corpus of subjects, according to the methods and the standard categories recommended by the CRG. The Italian enumerative scheme of «life events » for e-government