Customer oriented design of quality management systems (QMS) : learning from industrial manufacturing
Jjm Jos Trienekens, Phcm Pascale Thoma · TU/e Research Portal · 1994
Software producing organisations aim at a more industrial production of software.They need to identify their niche in the market place and they have to improve quality of both products and processes.In this paper a new approach is presented to derive guidelines for the design of quality management systems (QMS) in software producing organisations.This approach is based on lessons that the software industry can learn from industrial manufacturing.A typology is introduced that distinguishes between engineeringfrom-scratch, engineering-from-references and engineering-from-components software production.This typology has been applicated in the analysis of the business processes of two different software producing organisations in The Netherlands.Both organisations struggle with questions about how to specify their products, how to define their production processes and how to improve quality.From the production control characteristics of the two organisations guidelines are derived for the design of software quality management systems.