Leveraging Internet of Things Technologies and Equipment Data for an Integrated Approach to Service Planning and Execution
Sukriti Jalali, Ishu Bhatnagar · 2015
The euphoria over the scorching pace of Internet of Things (IoT) market is on the rise as organizations have realized the economic value of the data that will be generated from billions of connected devices. Within an enterprise environment, this provides large number of opportunities across business and functional processes. This paper focuses on equipment after-sales operations as one of the business processes that can leverage IoT for digital transformation. It demonstrates that an IoT platform based approach and using predictive analytics as a foundational element, can help achieve smarter and profitable after-sales service and support portfolio.