Rapid development of electronic public services: a case study in electronic licensing service
Tomasz Janowski, Adegboyega Ojo, Elsa Estévez · UNU Collections (United Nations University) · 2007
The availability of Electronic Public Services (EPS) is essential for achieving meaningful e-Government. As governments deliver many services to citizens, businesses and other customers, making all these services available online requires a systematic and rigorous approach. A crucial element in this approach is the availability of an Infrastructure to enable rapid EPS development. This demo presents an Electronic Licensing (e-Licensing) Service developed upon a prototype Software Infrastructure for EPS. The Infrastructure comprises: (1) frameworks for design of Front-Office and Back-Office applications, (2) services for workflow management and cross-agency messaging, and (3) an Infrastructure Management Service. The demo shows the process of developing an EPS upon the EPS Infrastructure and demonstrates the various use cases of the e-Licensing application rapidly developed upon the Infrastructure. This work was done in the context of the e-Macao Project, funded by the Government of Macao SAR to build a foundation for e-Government in Macao.