A REASONED APPROACH TO ERROR HANDLING - Position Paper on Work-in-Progress
Tamara Babaian, Wendy T. Lucas · 2008
Abstract: It is widely acknowledged that Enterprise Resource Planning (ERP) systems are difficult to use. Our own studies have revealed that one of the largest sources of frustration for ERP users is the inadequate support in error situations afforded by these systems. We propose an approach to error handling in which reasoning on the part of the system enables it to behave as a collaborative partner in helping its users understand the causes of errors and, whenever possible, make the necessary corrections. While our focus here is on ERP systems, this approach could be applied to any system for improving its error handling capabilities. 1