A framework using service oriented architecture in a community information and referral system
Jennifer Newman, Aaron E. Smith, Guy-Alain Amoussou, Steven J. Steinberg · Journal of computing sciences in colleges · 2009
People in crisis often do not know where to find help in their community. The 2-1-1 system is a new service where anyone can get current information about local community services, via internet or telephone. We propose a framework for information and referral systems that provides stability, integrates with other systems, and is sustainable over time. We use a service oriented architecture, and include an ontology that utilizes XML and RDF to deliver requested data to the user. A taxonomy system that is consistent with other referral services can be implemented. Our framework is adaptable and it provides a possible way to standardize 2-1-1 systems.