Semantic MediaWiki as an integration platform for IT service management
Frank G. Kleiner, Andreas Abecker · 2010
Abstract: We describe our work on using Semantic MediaWiki as a central platform for managing IT services and the underlying technical components within an orga-nization. We present our toolkit of MediaWiki extensions which add ITSM-specific functionalities to Semantic MediaWiki and describe their interactions. We also outline the benefits gained by using Semantic Technologies in IT Service Management. 1