A semantic knowledge management framework for informal communication exchanges
Vitaveska Lanfranchi, Rodrigo F. Carvalho, Anna Lisa Gentile, Suvodeep Mazumdar, Fabio Ciravegna · 2011
Abstract. Whilst formal organizational knowledge is often stored in archives and accessed through a range of IT tools, informal knowledge from face to face meetings, email exchanges, team meetings is usually not stored and remains implicit. This work aims at finding effective ways of capturing and making use of informal communications, making it available through a knowledge management system to support tasks such as expertise finding and topic trends spotting. This paper presents an overview of the knowledge management system for informal communication exchanges, with details of how the knowledge is captured, searched and visualised. 1