TeamWorker: An Agent-Based Support System for Mobile Task Execution
Habin Lee, Patrik Mihailescu, John Shepherdson · Birkhäuser-Verlag eBooks · 2006
An organization’s mobile workforce is a vital asset, as it is in the front line liaising with customers, and driving the sale of an organization’s products and/or services. Despite this, the IT support provided to mobile workers is often inferior to that available to office-based workers. Mobile workers operate in an unreliable environment, and as such require differing types of support. Within this paper we present a multi-agent based computer cooperative support system known as TeamWorker which can help overcome the difficulties faced by mobile workers. Within this system, each mobile worker is assigned a personal agent that can assist her/him during the working day through appropriate service provision (based on current work context), and through monitoring work progress to anticipate and undertake required actions on the user’s behalf. A detailed presentation of the TeamWorker system is given, including the benefits provided for a real life mobile business process. These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.