Making Knowledge Visible: Communicating Knowledge Through Information Products
Elizabeth Orna · 2005
Foreword Part 1 Basic ideas. Chapter 1 Before we begin Chapter 2 No business without information products. Part 2 Information products in the organisational context. Introduction The context of information products Chapter 3 The business of the organisation Chapter 4 The value that IPs add (and subtract) Chapter 5 The stakeholders and their interests. Part 3 In support of IPs Introduction Chapter 6 Knowledge and information management in support of IPs Chapter 7 Infrastructure for IPs: information systems, technology tools Chapter 8 Information design, reconciler of conflicting constraints. Part 4 Action for IP value - a practical process Introduction Chapter 9 An information auditing approach Chapter 10 Making a start Chapter 11 Auditing information products Chapter 12 Into action for value from IPs Index.