Make No Mistake!: An Outcome-Based Approach to Mistake-Proofing
C. Martin Hinckley · 2001
The Role of Mistakes in Product Quality Mistake-Proofing Support Toolbox Controlling Complexity Mistake-Proofing Controlling Variation with Settings The Cultural Elements of World-Class Quality Appendix A: Mistake-Proofing Principles and Examples Appendix B: Worksheets Appendix C: Mistake-Proofing Devices, Sensors, and Suppliers