Contextual Inquiry in HCI: Lessons from Aeronautics
Sidney W A Dekker, James M. Nyce · 2002
Human-centered HCI systems can result if devel-opers pay heed to the orientations, expectations, and understanding of the (end-)users. Contextual inquiry has emerged as one way since it can reveal what (computer ized) work means to the practitioners who do it, but it needs to make the jump from the descrip-tion and analysis of current working practice to a de-sign language targeted at the future. In this paper we use three examples from studies into the use of flight strips in air traffic control for their ability to make this jump, extracting the lessons we still need to learn if we want to employ contextual inquiry as a tool in creating HCI sys tems. Contextual Inquiry in HCI