Customization in a UNIX Computing Environment
Craig E. Wills, Kirstin Cadwell, William Marrs · 1993
This work studies the use of customization in a campus UNIX computing environment where a large computing culture exists, but one that has many diverse interests rather than focusing on a cohesive project. We found there to be a gap between the core system users who use customization facilities and periphery users who show an interest in customization, but are unaware of how to pursue it. These results point to the need for better means for connecting novice users with useful customizations.