Formulation Rules for Posing Good Subject Questions: Empowerment for the End-User
Donna Rubens · Illinois Digital Environment for Access to Learning and Scholarship (University of Illinois at Urbana-Champaign) · 1991
of information retrieval systems, end-users have difficulty expressing an information need.By starting with the end-user's intuitive understanding of knowledge creation and the institutional structure, end-users can be taught a technique for analyzing their questions and translating them into information system terms.Based on a model developed to describe how professional searchers think, the question formulation technique employs five operations that transform a question into a description of the characteristics of potential answerproviding sources.