A Proactive Inferencing Agent for Desk Support
Hans-Peter Schnurr, Steffen Staab · 2000
We describe an approach towards integrating the semantics of semi-structured documents with task-support for (weakly-structured) business processes and proactive inferencing capabilities of a desk sup-port agent. The proactive assistance of the intelli-gent agent is motivated by the requirements posed in (weakly-structured) business processes performed by a typical knowledge worker. First, we introduce a reactive agent that provides knowledge out of an organizational memory for the business task at hand. The building of the reactive agent requires rather rigid query structures that do not fit nicely with varying precision of knowledge found in the organizational memory. Thus, we propose an enhanced agent that reasons proactively about what might be interesting to you and what might be due in your next step.