AN AGENDA-BASED DIALOG MANAGEMENT ARCHITECTURE FOR SPOKEN LANGUAGE SYSTEMS
Alexander I. Rudnicky · 1999
Dialog management can be seen as a solution to two specific problems: (1) providing a coherent overall structure to interaction that extends beyond the single turn, (2) correctly manage mixed-initiative interaction, allowing users to guide interaction as per their (not necessarily explicitly shared) goals while allowing the system to guide interaction towards successful completion. We propose a dialog management architecture based on the following elements: handlers that manage interaction focussed on tightly coupled sets of information, a product that reflects mutually agreed-upon information and an agenda that orders the topics relevant to task completion.