Information search and navigation on the internet.
Bing Pan, Daniel R. Fesenmaier · CABI eBooks · 2006
This chapter reviews relevant research on human-computer interaction, cognitive information retrieval, hypertext navigation on the internet, usability issues in searching information on the internet, and trip planning (travel information search) on the internet. Implications for designing travel recommendation systems are then discussed. It is argued that in order to design better travel information recommendation systems, designers need to understand how the users' mental models change with time and their influence on users' satisfactory information search, both in terms of semantic mental models and procedural mental models.