A Consumer's Guide to User Interface Design
Ralph E. Johnson · Illinois Digital Environment for Access to Learning and Scholarship (University of Illinois at Urbana-Champaign) · 1988
A computer system's user interface has a big impact on its acceptability and usefulness. There has been a lot of attention given to making software more user-friendly, but this has often generated more heat than light. This paper outlines the principles of good user interface design and discusses how to tell whether they are being followed or not.