Information and communication technology architecture models for the service level management
Alexander Holland, Madjid Fathi · Universiti Utara Malaysia Institutional Repository (Universiti Utara Malaysia) · 2006
Supporting business processes through knowledge management technologies is one of the key factors in the today’s industry.Different business processes and the potentials of supporting them need knowledge management measures.We illustrate the applicability and possibilities of knowledge management in business processes especial in the field of incident management requiring tools and measures to assist service support processes.