A Service Monitoring Architecture
Manuel Günter · Birkhäuser Basel eBooks · 2002
Traditional network management includes monitoring of the network. The monitoring serves several purposes: it verifies the smooth operation of the network, it alarms the administration in case of an anomaly and it provides usage and performance data for future network provisioning and planning [CC98]. The customers of an Internet service provider are neither directly interested in monitoring the network of the provider nor should they be allowed to do so. However, the customers may want to monitor their enhanced IP service. The enhancement of the service is normally transparent to the customer, because it consists of differentiated packet processing that happens in the provider networks. The providers offer enhanced services to generate new revenues. Therefore, enhanced services will cost more than basic IP services. Since the customer pays for the service enhancement, the customer has a vital interest to possess an explicit means to verify the enhancement and thus justify the additional expenses. These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.