Performance measurement systems for performance management
Umit Bititci · 1995
In this paper the analysis, modelling and design of performance measurement systems is demonstrated through a case study example. The paper starts with reviewing the current developments in the area of performance measurement. It then goes on to specify a set of requirements which future research on performance systems should address. The remainder of the paper summarises an attempt to modelling performance measurement systems using three views in a similar manner to that of information systems modelling techniques commonly used today.