Experience-based decision support for project management with Case-Based Reasoning
Ramona Friedrich, Ioannis Iglezakis, Wolfgang Klein, Sabine Pregizer · 2002
Projects have to handle a dynamic context with a lot of unexpected events. The more experienced project members are, the more likely it is that they can make the right decisions within critical situations. They can draw on experiences collected within similar situations in the past. By considering knowledge about the customers, divisions and technologies, the transfer of project results to the internal customers can be ensured. In this paper, we introduce an approach where we collect knowledge from project managers and transfer that knowledge into a Case-Based Reasoning system. Thus, experiences describing exceptional situations are stored within a case base. After an experimental evaluation the experiences are structured by three main characteristics: the context of the project, the specific problem and the developed solution. For the latter two characteristics we have chosen an actor-driven approach. In addition, we introduce a framework to integrate the case base into the organizational process.