Consistency in Human-Computer Interfaces for End-Users
Chang‐Tseh Hsieh, Ming-Te Lu, Engming Lin · Journal of Organizational and End User Computing · 1994
End-users who employ different interactive systems on a regular basis must deal with dissimilar humancomputer interfaces (HCIs). The varied HCIs tend to create confusion and cause unnecessary delays and errors to occur, thus hindering end-user productivity. Different syntactic knowledge required for different interfaces also impedes user learning and recall. Three types of inconsistencies existing among HCIs are discussed and their causes examined. A strategy is then recommended to the end user computing management to help reduce these inconsistencies. In addition to alleviating problems for end-users, improvement in HCI consistency will facilitate system development and maintenanceRequest access from your librarian to read this article's full text.