Take Risks into Consideration while Job Dispatching
Shi-Cho Cha, Hung-Wen Tung, Chih-Hao Hsu, Han-Chao Lee, Tse-Ming Tsai, Raymund J. Lin · 2006
To deal with the uncertainty of job dispatching in mobile workforce management, we have proposed a framework, Risk-Oriented joB dispAtching for mobiLe workforce system (ROBALO) (Cha et al., 2005), to ease the tension between (a) the reliability requirement to serve a job request, and (b) the cost of the job’s assignment. In ROBALO, the risks for workers to execute a job are taken into consideration. Such consideration is especially useful in the scenario of mobile workforce management because mobile workers usually meet unexpected situations in the field. Therefore, we can find the job assignment with the minimum cost under a certain degree of risk. Therefore, the job dispatcher can reserve enough resources and make enough preparations for a incident. Our previous work focuses on the scenario of online job dispatching, which chooses a worker or a working group to serve every incoming job request independently. In this article, we further extend to the batch model and propose a sub-optimal approach for batch job dispatching to form a complete framework.