New Alcatel software extends multi-media customer interaction and e-business capabilities to contact centers
Gérald Sédrati-Dinet · 2000
Chicago - Aug. 1, 2000 — Alcatel today announced the OmniTouch Contact Center, a suite of software application modules designed for the OmniPCX 4400 IP-based PBX that provides enterprises with a complete solution for managing voice and data customer interactions. Based on an open architecture with built-in CTI technology, the OmniTouch Contact Center suite dramatically increases customer relationship management (CRM) capabilities using multi-media communication channels and third party (...)