The Role of Intention in Maintaining Coherent Human-Computer Dialog: Two Case Studies
Ronnie W. Smith · 2007
One of the major challenges for natural language dialog sys-tems has always been the need to respond coherently. This paper examines the relationship between the modeling of in-tention and the maintenance of dialog coherency for two im-plemented systems. The main lesson is that developing a proper computational model for intention is absolutely cru-cial in being able to engage in a flexible and coherent dialog. Furthermore, at some level this model must take into account the expectations of the human conversational partner. Case Study 1: The Circuit Fix-It Shop