Developing Usability Tools and Techniques for Designing and Testing Web Sites
Jean C. Scholtz, Sharon J. Laskowski, Laura L. Downey · 1998
Introduction Web sites are developed by a wide variety of companies from small one or two person operations to large corporations with entire teams and departments devoted to web development work. Many of the smaller companies have no usability professionals to help with the design of their sites; many of the companies don't even realize they should have usability professionals assess their sites Often, budget constraints prohibit hiring a usability professional. Furthermore, the time line for development may not allow for usability testing and iterative design. Traditional usability methods are expensive, time consuming, and many require professional usability engineers. The environment in which web sites are designed cannot easily support these constraints. Our approach assumes that evaluation of web sites must be rapid, remote, and as automated as possible. In this paper, we'll discuss three software tools and two techniques that we have developed to facilitate q